Return & Refund Policy

Country

This return policy applies to orders shipped to the United States.

Return window

Return window: 14 days after delivery.

Product condition

Product condition: New only. Eligible new standard-size dresses may be returned within 14 days after delivery.

Return method

Return method: By mail.

Return address

Return address: Customers must contact us first to receive return authorization and the correct return address.

Return label and return shipping

Return label / return shipping: Customer responsibility. Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.

Restocking fee

Restocking fee: No cost.

Refund processing time

Refund processing time: 7 days after receiving and inspecting the returned item.

Exchanges

Exchanges are accepted within 14 days for eligible new products.

Custom and personalized dresses

Custom-size, custom-color, altered, personalized, or made-to-order dresses are not returnable unless defective, damaged, or incorrect.

Defective, damaged, or incorrect items

If an item arrives damaged, defective, or incorrect, customers should contact us with the order number and clear photos of the issue before sending the item back. apjbridal will review the issue and provide return or exchange instructions.

How to request a return

Customers must contact us before sending any return. Return request email: apjbridal@gmail.com.

Customers must contact us first to receive return authorization and the correct return address. Please do not send items back before receiving return instructions.