After-Sales Service

Artistry in Perfection, Just for You

APJ provides long-term reassurance and after-sales support for your bridal gown.

We offer lifetime free alteration service to ensure your gown fits you perfectly, whenever you need it.

*Shipping fee borne by customer.

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Standard-size non-custom dresses support 14-day returns or exchanges from the date of delivery.

Custom-made gowns are crafted exclusively for you and do not support standard returns or exchanges due to bespoke production.

If you encounter any quality-related issues, please contact us. We will assess and provide a thoughtful solution promptly.

Follow our professional care recommendations to keep your gown beautiful for years to come.

Our dedicated team is here to assist brides in the US, Europe, and around the world with care and efficiency.

Our Service Process

Reach out to our customer care team via email or contact form.

Share your order number and relevant information so we can assist you better.

We will review your request and determine the best solution for you.

We will provide alteration guidance or return/exchange instructions as applicable.

We follow up to ensure your experience is smooth and satisfying.